Widget Image

For general inquiries, order returns, feedback & personal data inquiries, please feel free to contact us by sending an email or calling on the details provided below:

+64 (9) 200 5036 info@allnztrading..co.nz 20 Mihini Road, Henderson, Auckland

FREQUENTLY ASKED QUESTIONS

| Our products

What makes Manuka honey different from other types of honey?


Manuka honey is unique because it comes from the nectar of the Manuka tree, which is native to New Zealand and parts of Australia. It contains exceptionally high levels of Methylglyoxal (MGO), up to 100 times more than in other honeys. This compound gives it potent antibacterial properties. Additionally, Manuka honey boasts a distinctively rich, sophisticated flavor with slightly resinous notes and a darker, toffee-like color, setting it apart from other varieties of honey.

What are the health benefits associated with Manuka honey?


Manuka honey is unique because it comes from the nectar of the Manuka tree, which is native to New Zealand and parts of Australia. It contains exceptionally high levels of Methylglyoxal (MGO), up to 100 times more than in other honeys. This compound gives it potent antibacterial properties. Additionally, Manuka honey boasts a distinctively rich, sophisticated flavor with slightly resinous notes and a darker, toffee-like color, setting it apart from other varieties of honey.

Where does Manuka honey come from?


Manuka honey comes from the nectar of the Manuka tree (Leptospermum scoparium), which is native to New Zealand. In the Māori language, “Mānuka” refers to this small, scrubby tree. The Manuka tree is widespread throughout New Zealand, especially in the drier east coasts of both the North and South Islands. Notably, it plays a crucial role in regenerating eroded soil, acting as a natural nursery for slower, delicate native plants by providing shade and shelter. The tree flowers for a brief period during spring and summer, requiring beekeepers to swiftly place hives and harvest honey during these seasons.

Why is Manuka honey more expensive than other varieties?


Manuka honey is more expensive than other varieties because it comes from the nectar of the Manuka tree (Leptospermum scoparium), native to New Zealand. The tree grows in limited regions, especially the drier east coasts of the North and South Islands. Manuka honey production is labor-intensive, requiring careful hive placement during the short flowering season in spring and summer. Additionally, the Manuka tree plays a crucial role in regenerating eroded soil and supporting delicate native plants, further influencing its scarcity and cost.

Can pregnant women safely consume Manuka honey?


Manuka honey is generally safe to eat, but pregnant women should exercise caution when consuming Manuka honey.
We advise for pregnant women to consult with their healthcare professional before consuming Manuka honey to ensure it is safe for them and their baby.

Manuka honey safe for children to eat?


We do not recommend that honey be given to children who are under the age of 12 months.

Can individuals with diabetes include Manuka honey in their diet?


We advise anyone with diabetes to consult their healthcare professional before consuming honey.

What is the difference between MGO and UMF ratings?


Both MGO (Methylglyoxal) and UMF (Unique Manuka Factor) ratings are used to assess the quality and authenticity of Manuka honey:

  1. MGO Rating: The MGO rating directly correlates to the amount of methylglyoxal present in the honey. Methylglyoxal is one of the key compounds responsible for Manuka honey’s unique antibacterial properties. The higher the MGO rating, the greater the concentration of methylglyoxal in the honey.
  2. UMF Rating: The UMF rating measures the unique signature compounds found in authentic Manuka honey, including Leptosperin, DHA (dihydroxyacetone), and MGO. The UMF rating provides a comprehensive assessment of the honey’s quality and purity. The UMF Honey Association independently analyzes and certifies each batch of Manuka honey for its quality, purity, and authenticity. The UMF rating ensures that the honey meets stringent standards and contains the characteristic compounds indicative of genuine Manuka honey.

Both MGO and UMF ratings are used by consumers and manufacturers to determine the quality and authenticity of Manuka honey. The higher the MGO and UMF ratings, the greater the honey’s quality, purity, and potential health benefits. The UMF rating system, backed by rigorous scientific research, helps safeguard consumers and the industry by ensuring the authenticity of Manuka honey products.

How long does Manuka honey last?


As long as Manuka honey is stored properly, away from excessive heat and sunlight, it can last wll beyond its best before date.

What are some common uses for Manuka honey?


Manuka honey has a wide range of versatile uses, and our customers have come up with creative ways to incorporate it into their daily routines.
Here are some common uses:

  1. Breakfast: Manuka honey is delicious spread on toast or drizzled over porridge, adding a natural sweetness and unique flavor to your morning meal.
  2. Cooking: Manuka honey can be used as a natural sweetener and flavor enhancer in various recipes, including marinades, dressings, sauces, and baked goods.
  3. Hot Drinks: Adding Manuka honey to tea or hot beverages is a soothing and comforting way to enjoy its sweetness, especially during colder weather.
  4. Pre-Exercise: Some individuals consume a spoonful of Manuka honey before exercising to provide a natural energy boost and support their stamina.
  5. Everyday Wellbeing: Many people incorporate Manuka honey into their daily routines to support overall health and wellbeing. Consuming a spoonful of Manuka honey regularly is believed to promote vitality and enhance immune function.

With its delicious flavor and potential health benefits, Manuka honey offers a versatile and enjoyable addition to various foods and beverages, as well as daily wellness practices.

| Order

Do you offer international shipping?


We offer shipping to numerous international destinations. Right now, we can directly ship to NZ, Australia, China, Korea.
For other countries , please email me.

What is the expected arrival time for my package?


In New Zealand, orders typically arrive within 2-3 working days.

For international orders, we utilize DHL Express for dispatch, providing fully tracked delivery worldwide within 7-10 business days.
Please be aware that any import duties or taxes imposed by your country’s authorities upon the product’s arrival are your responsibility.

Is package tracking available?


Once your order has been shipped, we will notify you via email, providing details about the shipping carrier and your unique tracking number.
If your honey does not arrive within the estimated shipping time, please reach out to us, and we will promptly investigate and follow up on your behalf.

Is there a procedure for canceling an order?


If you need to cancel your order for any reason, please contact us immediately by phone and provide your order number. It’s important to note that we are unable to cancel orders that have already been dispatched. Therefore, prompt notification is essential to facilitate any necessary cancellations.

What steps should I take if the item I received is damaged?


Upon receiving your order, please reach out to us promptly with any issues so that we can address them as quickly as possible. To assist us in resolving the matter effectively, please include a photo of the damaged item(s), along with the batch number and your order number. This information is crucial for initiating an investigation with our shipping provider and implementing measures to prevent similar occurrences in the future. Thank you for your cooperation.

Will customs clear my parcel?


Customs and import regulations vary widely among countries, and certain products sold via our website may be prohibited for importation into specific countries. While we strive to highlight any import restrictions on our shipping page, it’s not always feasible for us to be aware of every regulation for each country.

Please be aware that any import duties or taxes imposed by your country’s authorities upon the arrival of the product are your responsibility. Manuka Science Nes Zealand accepts no liability for refunding or replacing goods, or for any costs associated with the importation or confiscation of goods by your country’s Customs Office or other government agencies.

Pure Wellness from the Heart of Nature's forest

Manuka honey is a unique and remarkable gift from nature, created by honeybees foraging on the Manuka tree's blossoms, which thrive in the pristine landscapes of New Zealand.